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Customer Journey with Malone Painting: From Consultation to Completion in St. Louis

Updated: Mar 27

Are you looking to transform your home with a fresh coat of paint in St. Louis? Look no further than Malone Painting, where our customer journey is as smooth as our brushstrokes.


Customer Journey with Malone Painting: From Consultation to Completion in St. Louis

From the initial consultation to the final touch-ups, we ensure a seamless experience tailored to your needs and preferences. Let's delve into the journey you can expect when you choose Malone Painting for your residential painting project.


Three Weeks Prior: Consultation and Pre-Walk


It all begins when you reach out to us to schedule your painting project. Adam, our friendly production manager, promptly responds to your inquiry and schedules a pre-walk to assess your home's painting needs. This step allows us to understand the scope of the project and provide you with an accurate estimate.


Two Weeks Prior: Color Selection


With the consultation complete, it's time to select your colors. Whether you're opting for a vibrant accent wall or a timeless neutral palette, Adam is here to assist you every step of the way. Once you've made your decision, inform Adam, and we'll ensure the necessary preparations are made for your chosen colors.


One Week Prior: Finalizing Details


As the start date approaches, Adam confirms the project schedule and reminds you to keep an eye on the weather, as it can impact the painting process. Additionally, we discuss logistical details such as interior access, restroom use for our crew, and any special considerations like kids, pets, or delicate furniture.


48 Hours Prior: Preparing Your Space


For interior projects, we advise you to remove items from walls to facilitate the painting process seamlessly. Similarly, for exterior projects, trimming back bushes and plants ensures our team can access all areas requiring painting efficiently.


Day Before: Confirming Start Date


As the anticipation builds, Adam reaches out to confirm the start date and time of your painting project. Additionally, we provide you with access to the Trusty App, where you can track the progress of your project and view daily updates and progress pictures.


First Day: Commencement of Painting


The eagerly awaited day arrives, and Adam, along with our skilled crew, arrives promptly at your doorstep. We kick off the project on time, ensuring minimal disruption to your daily routine.


Every Day: Ongoing Communication and Updates


Throughout the duration of the project, Adam personally checks in on-site to provide updates and ensure everything is proceeding according to plan. For your convenience, you can also monitor the progress via the Trusty App, where we regularly post pictures of the work in progress.


Last Day: Final Touches and Inspection

  • As the project nears completion, Adam conducts a final walk-through with you to ensure every detail meets your satisfaction. If any touch-ups are required, we schedule them promptly to ensure your home looks flawless.

  • Additionally, we kindly request your feedback through a Google review, mentioning our hard working crew by name. As a token of our appreciation, each mentioned crew member receives a bonus.

  • Invoice and Final Payment: With the painting project successfully completed, we provide you with the invoice and facilitate the final payment process, ensuring transparency and satisfaction every step of the way.


One Month, Six Months, and One Year Later: Ongoing Support and Referral Program


Our commitment to your satisfaction extends beyond the completion of the project. Mike, our president, checks in periodically to ensure your painted surfaces still look great. Furthermore, don't forget to spread the word about your positive experience with Malone Painting—refer friends and neighbors to receive a $50 Amazon Gift Card as our way of saying thank you.


In conclusion, Malone Painting offers a customer journey characterized by professionalism, communication, and superior craftsmanship. From the initial consultation to the final follow-up, we strive to exceed your expectations and leave your home looking refreshed and vibrant. Get a free estimate with Malone Painting for your next painting project in St. Louis, and experience the difference firsthand.


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